Sarituak izan gara gure Kalitate Turistikoan dugun konpromisoagatik!


Oso harro gaude gure SICTED turismo-kalitate ziurtagiria lortu izanaz!

Zer da SICTED? | ¿Qué es SICTED?

SICTED es un Sistema integral de Calidad Turística en Destino cuya finalidad es precísamente esa: la calidad en destinos turísticos. Busca ofrecer niveles de calidad homogéneos en un determinado destino turístico, por lo que en Saltsan decidimos sumarnos al programa que se desarrolló desde Basque Tour (Agencia pública vasca para el Turismo) para Durangaldea, y no podemos estar más content@s y orgullos@s de nuestra decisión.

Se trata de una metodología que nos ha llevado tiempo y esfuerzo implementar, pero que ha merecido verdaderamente la pena.

El símbolo se compone de una «C» girada (de «compromiso» y «calidad») y una «T» («turística») que juntas simulan una sonrisa:  la emoción que los que nos adherimos queremos transmitir a nuestros clientes 🙂

 

 

Zer egin dugu hori lortzeko?| ¿Qué hemos hecho para conseguirlo?

Los objetivos del programa buscan apoyarnos a los establecimientos para que mejoremos nuestra  gestión, creando conciencia de destino turístico y así  mejorar juntos.

Existen varios oficios participantes, entre los que se incluyen las agencias de viajes, los hoteles o apartamentos turísiticos, los bares o restaurantes o las empresas de turismo activo o de catering, como la nuestra, entre muchos otros dedicados al turismo.

El programa ha contado con diferentes fases en las que, durante 2018 para los 10 participantes de Durangaldea, recibimos talleres y formación cualificada por parte de la organización en materias relacionadas con el turismo, con un enfoque multidisciplinar: legislación, medio ambiente, marketing, gestión de calidad, gestión de clientes,…

Un técnico en competitividad nos ha guiado en el camino, solventando dudas, apoyándonos en la implementación del programa y ayudándonos en la preparación de su evaluación y en su defensa ante el comité evaluador, para el que preparamos nuestro Manual de Buenas Prácticas así como un Plan de Mejora contínua que tenemos para el futuro. Porque esto no acaba aquí sino que queremos mejorar cada día.

Zein da gure konpromisoa? | ¿Cuál es nuestro compromiso?

Queremos ayudar a conseguir el reto de Basque Tour: convertir a Euskadi en uno de los centros de referencia a escala mundial.

«Euskadi mundu mailan erreferentziazko helmuga enogastronomikoa bihurtzea publiko guztientzat egokia den eta enogastronomiarekin lotuta egoteaz gain lurralde eta euskal kulturarekin lotuta dagoen produktu eta esperientzia desberdinekin osaturiko eskaintza zabala eta berezia sortuz».

Gurekin batera, honako erakunde hauek hartu zuten parte programan:: Alluitz Natura (Abadiño) Experiencias y talleres turísticos rurales,  Oficina Turismo Durango (Durango),  Eguzki B&B (Durango) Alojamiento, Oficina Turismo Elorrio, Garaiko Landetxea (Garai) Alojamiento, Karteruena Landa-Etxea (Berriz) Alojamiento, Lurra Adventure (Durango) Empresa Turismo Activo, Oka Landa-Etxea (Berriz) Alojamiento eta Sinergia 43º SL (Durango) Servicios turísticos y guía turística. Zorionak Denori!!


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